Calling Compliance

Under the FTC's Telemarketing Sales Rule your organization is the seller and, when you run a campaign, the telemarketer. Jitech LLC is a technology and service provider: we supply the dialing, the AI voice agent, and the record-keeping surface. That division matters because liability for an illegal call attaches primarily to the seller whose goods or services are being promoted, which is you, not us.

In practice:

• You own consent. You decide who goes on a calling list and you must hold the evidence that each person on it agreed to be called.
• You own your registrations. Your Subscription Account Number with the National Do Not Call Registry, your state registrations, and your real estate license are yours to obtain and maintain.
• We own the guardrails we have built. Calling-hour windows, pacing, retention of call detail, and the audit trail are enforced by the platform. Section 13 lists exactly what is enforced in software and what is not.

Neither side can cover for the other. Our guardrails cannot make an unlawful list lawful, and your consent records cannot fix a call placed outside permitted hours.

You may only upload an Approved Calling List. A list qualifies as approved only if, for every number on it, your organization holds the consumer's prior express written consent to be contacted at that number by an automated or artificial-voice system operated by or on behalf of your organization.

This standard applies to the AI voice agent specifically. The FCC has confirmed that AI-generated voices are “artificial” voices for purposes of the TCPA's restrictions, which means the consent bar for AI calls is the written-consent bar, not the lower bar that applies to a human manually dialing.

Uploading a calling list to this platform is your representation that every number in it meets this standard. That representation is contractual, and it is a compliance record for you. It is not a substitute for the underlying consent evidence, which you must keep and be able to produce, and the platform does not verify it for you.

Before placing telemarketing calls, the seller must establish an account with the National Do Not Call Registry and obtain access to the area-code data covering the regions it calls. That account issues a Subscription Account Number (SAN), which is the identifier tying registry access to your business.

Where a platform performs DNC scrubbing as a service provider on a client's behalf, each client must be associated with that client's own SAN. One provider account cannot be used to cover multiple sellers anonymously. VoiceSync Connect does not offer DNC scrubbing as a service and does not scrub under anyone's SAN. Every list you upload must already have been scrubbed by you, or by a provider you engage, under your own SAN.

• Register and obtain your SAN at telemarketing.donotcall.gov.
• Several states operate their own Do Not Call lists in addition to the federal registry. Subscribing federally does not cover you in those states.
• Exemptions exist (for example, an established business relationship, or a consumer inquiry) but they are narrower than most sellers assume and they do not override the separate written-consent requirement for artificial-voice calls.

Calling lists must be checked against a version of the National Do Not Call Registry that is no more than 31 days old. A list scrubbed once at import and then dialed for months is out of compliance regardless of how clean it was on day one, because consumers register new numbers continuously.

• Re-scrub before every campaign run, and re-scrub any long-running campaign at least every 31 days.
• Retain the registry version identifier and the date of each scrub. That record is what establishes the safe-harbor defense if a complaint is filed.
• Scrub against the federal registry, applicable state registries, and your own company-specific suppression list. All three are separate obligations.

Every request to stop calling must suppress the number. This includes a caller saying “stop,” “do not call me,” “take me off your list,” or any equivalent, whether it is said to the AI agent, to a human on a transferred call, by text, or by email.

FCC rules require such a request to be honored within no more than 10 business days. Ten days is the outer legal limit, not a target. The safer design is immediate suppression at the moment the request is made, because a single call placed on day eight to someone who asked you to stop on day one is still a call a plaintiff can point to.

• Suppression is permanent unless the consumer later gives fresh written consent.
• Suppression applies across every campaign and every list in your organization, not just the list the number was dialed from.
• Company-specific suppression lists must be retained for five years and honored for at least five years from the date of the request.

Federal rules permit telemarketing calls only between 8:00 a.m. and 9:00 p.m. in the time zone of the called person's location, not the caller's location and not the campaign's configured time zone.

A number of states impose narrower windows, and some restrict calling on Sundays or holidays. Where federal and state rules differ, the more restrictive rule governs the call.

Every call must promptly and clearly identify:

• The legal name of the business responsible for the call, meaning the seller whose services are being promoted.
• That the purpose of the call is a sales or solicitation call, where that is so.
• A valid callback number that a consumer can call during normal business hours to speak to someone about the call and to ask not to be called again.

Configure your agent's opening script accordingly. An agent that opens with only a first name and a friendly question does not satisfy this requirement. Separately, disclose that the caller is an automated AI system: several states now require that disclosure outright, and it is the honest baseline everywhere else.

Telemarketing calls delivered with an artificial or prerecorded voice must offer an automated opt-out mechanism that works without reaching a human: an automated voice-triggered opt-out, a keypress option, or both, announced at the outset of the call and available throughout it.

• The opt-out must add the number to your suppression list automatically and immediately end the call.
• If the call goes to voicemail, the message must provide a toll-free callback number that connects to an automated opt-out mechanism. That number must not be one that only rings a sales line during business hours.
• Your AI agent must recognize a spoken opt-out reliably, including indirect phrasing. Test this before launching a campaign.

Transmit accurate caller ID showing a number that is authorized and callable: a number you have the right to use and that reaches you when a consumer calls it back.

• Do not spoof a number you do not control, and do not display a local number to imply a local presence you do not have.
• Do not rotate numbers to evade carrier analytics or call blocking. Number rotation for that purpose is treated as evidence of intent to deceive and is independently actionable under the Truth in Caller ID Act.
• Keep your numbers properly attested under the STIR/SHAKEN framework so calls are not labeled as spam. Ask your voice provider to confirm attestation level.

FTC rules require telemarketing records to be retained for five years from the date each record is produced. The categories include:

• Call detail records: number dialed, date, time, duration, and disposition.
• The scripts and prompts used, including every version and when each was in effect.
• Consent evidence for each number called.
• The Do Not Call Registry versions used for scrubbing and the dates those scrubs ran.
• The identity of service providers and any personnel involved in placing or handling calls.
• Every opt-out and do-not-call request received, with the date received.

The platform retains call records, transcripts, dispositions, and campaign configuration for your organization. There is no self-serve export yet; request a copy from support@voicesyncconnect.com and we will provide one. You remain responsible for retaining consent evidence held outside the platform, for the registry versions used in your scrubs, for your agent script history, and for your own record of opt-out requests — none of which the platform holds. Request your copy before you close your account: see the retention and deletion section of the Privacy Policy.

Reference: 16 C.F.R. Part 310, Telemarketing Sales Rule (recordkeeping at § 310.5).

The AI agent records and transcribes calls. Recording is governed by a separate body of law from telemarketing: state wiretapping and eavesdropping statutes, which carry their own criminal and civil penalties and are not excused by TCPA compliance.

Roughly a dozen states require all-party consent to record a call. The rest require only one party. When a call crosses state lines, the stricter state's rule can apply, and you frequently will not know where a mobile number physically is at the moment you dial it.

• Put the recording announcement at the very start of the agent's opening script, before any substantive conversation.
• Transcription counts. A system that transcribes without storing audio is still intercepting the contents of a communication.
• Recordings and transcripts of calls with consumers frequently contain personal information subject to state privacy laws, including deletion rights.

Real estate is a licensed profession, and the licensing rules do not have an AI exception. An AI agent operating on your behalf must not perform activities reserved to a licensed professional. It must not:

• Negotiate price, terms, or conditions on a property.
• Advise a consumer on the terms of an offer, a contract, or a listing agreement.
• Discuss or interpret contract provisions.
• Make representations about property value, marketability, or condition.

State rules vary in how far they go. Texas, for example, does not permit an unlicensed assistant to call consumers to determine whether they are interested in buying, selling, or leasing property, which reaches the core use case of a cold-calling AI agent. Check the rules of every state you call into before you launch, and see Texas Real Estate Commission guidance for that state specifically.

Configure the agent to hand off to a licensed human as soon as a conversation moves toward anything transactional, and design the script so it collects interest and schedules an appointment rather than advising.

These requirements are contractual. The Terms of Service make them binding, and the platform enforces what it can technically enforce:

• Campaigns cannot dial outside their configured days and local-time window.
• Campaign configuration and call dispositions are retained and audited.

Everything else on this page is your obligation, and the platform does not check it for you. Specifically, VoiceSync Connect does not do any of the following:

• It does not scrub your lists against the National Do Not Call Registry or any state registry, and it does not hold a Subscription Account Number on your behalf.
• It does not maintain a company-specific suppression list, detect opt-out requests on a call, or block a number that has asked you to stop.
• It does not verify the consent behind an uploaded list, and it does not check a list against your consent records. Uploading is a claim that consent exists; it is not proof that it does.
• It does not add a recording announcement, a business identification, or an opt-out mechanism to your agent's script, and it does not check that yours contains them.
• It does not verify that the caller ID you configure is a number you are authorized to use and that can receive return calls.
• It does not decide whether the configured calling window is lawful for the numbers you are dialing. You choose the window; state rules may be narrower than the federal one.

We may suspend outbound calling for an organization where we have a reasonable belief that calls are being placed without consent, outside permitted hours, or in violation of a suppression request. Report a compliance concern, or a call you believe you received in error, to legal@voicesyncconnect.com or +1 (800) 606-5035.